Section 1: First things to do in the event of an emergency

1. Ring 999 to inform the Emergency Services and provide

 

• Clear
• Concise
• Actual information as soon as possible

 

2. Contact the plan volunteers

 

3. Meet at the Coordinators Assembly Point

 

Primary Coordinator Assembly Point

 

Name of Venue: Brannel Room    

 

Address of Venue: 22 Fore Street, St Stephen, St Austell, PL26 7NN.

 

In the event that the above location is inaccessible the following will be used:

 Backup Coordinator Assembly Point

Name of Venue: Community Lounge, Phoenix Stores                 

Address of Venue: St Georges Rd, Nanpean, Saint Austell PL26 7YH

 The coordinator and Plan Group may then decide to:

• Agree locations and open Community Emergency Hub Point/s [If required]
• Contact plan volunteers with specific skills, equipment or resources who may be able to help with the emergency situation
• Contact other plan volunteers using the other Communications Tree

Section 2: Activating the community emergency plan

Until help arrives and without endangering yourself or other local people contact the appropriate members of the community listed in the plan and ask them to report to the agreed assembly point.

 When the emergency services or other responders have arrived try to make contact with them, explain who you are and what your role is.

 

Role	Name	Tel	Mobile	Address
Coordinator	Linda Ranger Clerk	01726 823 003	07776 524 220	Office 2, Brannel Room 22 Fore Street St Stephen St Austell PL26 7NN
Deputy 1	Ruth Mills   Deputy Clerk	01726 823 003	07776 524 229	Office 2, Brannel Room 22 Fore Street St Stephen St Austell PL26 7NN
Deputy 2	Simon Newland   Operations Manager	01726 823 003	07549 938 971	Office 2, Brannel Room 22 Fore Street St Stephen St Austell PL26 7NN
Team Member 1	Julie Broad   Chairman	01726 823 808	07792 850 126	Carnegga Cottage, Crown Road, Whitemoor PL26 7XH
Team Member 2	David Coles   Vice Chairman		07484 692 901	43 Fore Street, St Stephen, St Austell PL26 7NW

 

• The Plan can be activated by the Emergency coordinator based on that person’s assessment of the situation. It is easier to stop the plan should events come under control sooner than expected than to not respond at all.
• Sometimes full plan activation will not be required and the plan should also be seen as a resource to solve smaller issues within the community.
• If details of an incident are received from a source other than the emergency services or local authority then those receiving the notification must contact the emergency services to ensure they are aware of the incident. This may require making a 999 call.

 

Section 3: Contact Numbers
3.1 Emergency Contact Numbers

Organisation	Telephone (office hours)	Telephone (out of hours)
Floodline (for flood warnings and advice)	0345 988 1188	0345 988 1188
Environment Agency Incident Hotline (to report flooding)	0800 80 70 60	0800 80 70 60
Cornwall Council – Emergency Management	Call Emergency Management via Cornwall Fire and Rescue Service Critical Control on 0203 162 2240 and ask for the Duty Emergency Management Officer who will then call you back.	0203 162 2240
Cornwall Council – Report flooding or drainage issues on public roads	0300 1234 222	0300 1234 222
Cornwall Council – Environmental Health	0300 1234 212
Fire & Rescue Service	999 Emergency	999 Emergency
Police	999 Emergency	999 Emergency
Ambulance Service	999 Emergency	999 Emergency
HM Coastguard	999 Emergency	999 Emergency
SW Water Company	0344 346 2020	0344 346 2020
Electricity	National Grid – 0800 6783 105	105
Gas	British Gas – 0800 111 999	0800 111 999
Telecommunications Company	BT 0800 917 0510

3.2 Communication Tree

The Emergency Coordinators should contact the Team Members below who will notify the people identified.

At least one of the coordinators should be the key holder to the nominated Community Emergency Hub Point.

 

NAME	NOTIFYING	CONTACT DETAILS
Clerk Linda Ranger	Matt Trevivian or appointed person Ruth Mills Simon Newland	01726 823 003
Deputy Clerk Ruth Mills	Cllr Julie Broad Cllr David Coles Roger Gates	01726 823 003
Operations Manager Simon Newland	Operations Team Contractors (Depending on emergency)	01726 823 003
Roger Gates CLO Cornwall Council
Cllr Julie Broad	Cllr Mike Berryman Cllr Anne Hartshorne Cllr Debby Hussey Cllr Steve Oakley	01726 823 808
Cllr David Coles	Cllr Tina Patterson Cllr Marian Seton Cllr Nigel Spragg Cllr Shelagh Tasker Cllr Keith Truscott	07484 692 901

Section 4: Community resources

4.1 Community Emergency Hubs

Record here details of accommodation that would be suitable for persons, including casualties, requiring temporary shelter until help arrives e.g. halls, hostels, churches etc.  Local authority premises, schools, leisure/community /day centres will be opened by the local authority as appropriate.

 

Key Holders Name	Facility Address/ Location	Considerations	Phone number
Jim Mercer	Brannel Room, Fore Street, St Stephen	Temporary shelter	07741 176 316
David Bunt	Foxhole AFC Social Club	Temporary shelter	07980 520 046
Kay Pearce	Gainsborough Park Community Centre, Foxhole	Temporary shelter	01726 822 553
Helen Buckley	Lanjeth & High Street Village Hall Lanjeth,	Temporary shelter	01726 824 759
Craig Biram	Queens Head Public House, The Square, St Stephen	Temporary shelter	01726 457 469
Bev Osborne	St Stephen Community Centre, Fore Street, St Stephen	Temporary shelter	01726 824 614

4.2 Community Resources

 

Skill/Resource	Who	Contact details
Tractors	Grahams Garden Machinery Vincents Local Farms	01726 884 001   01726 860 332
Chainsaw/Pole saw	Grahams Garden Machinery	01726 884 001
Cutting equipment	Grahams Garden Machinery Cornwall Fire Brigade	01726 884 001   01872 322 040
Heavy lifting equipment	Imerys Cornwall Fire Brigade	01726 828 869 01872 322 040
Welding equipment	P & G Eddy Plant Services LTD	07969 362 011
4 Wheel drive transport	Imerys	01726 828 869
Generators	P & G Eddy Plant Services LTD	07969 362 011
Mini Bus/Taxis	Allens Travel (Mini Bus) Spot On Star Cars	01726 73906 01726 778 77 01726 666 36
Tree Surgeon	Jon Tomlinson	07891 987 655
Water Pumps	Cornwall Fire Brigade Aquasource South West Water	01872 322 040 01726 824 837 0344 346 2020
Sandbags	B&Q St Austell	01726 871 100
Herras Fencing	Brandon Tool Hire Cormac	01752 601 360 0300 1234 222
Volunteers	Volunteer Cornwall	01872 265 305
Walkie Talkies / Pagers	City Electrical Factors Gould Brandon Tool Hire	01726 667 25 01209 82804 017252 601 360
Security Personnel	Coast to Coast	01726 713 89
Road Closure Signs	St Stephen in Brannel Parish Council Cormac	017226 823 003   0300 1234 222
Bollards	Brandon Tool Hire   Cormac	01752 601 360   0300 1234 222
Emergency Lighting	Cormac Speedy Hire Brandon Tool Hire Euro Tool	0300 1234 222 01726 656 81 01726 817 307 01726 748 33
Water/Food Supplies	Phoenix Stores Foxhole Stores Co-op	01726 822 000 01726 822 235

 

 

Defibrillators	Location	What3Words
	Coombe	toys.chose.query
	Foxhole	potential.crash.clashes
	High Street	cans.aimlessly.linen
	Lanjeth	motivator.extreme.cure
	St Stephen	paddocks.vipers.moisture
	Treviscoe	clubs.winter.scornful
	Whitemoor	headsets.inspected.tinny
	Nanpean	layers.parked.freedom

 

 

Salt Bins	Location	What3Words
	Foxhole -Hillside Meadows	objecting.overlook.workbench
	Nanpean – Opposite Millennium Clock Tower	dummy.recipient.gifted
	Nanpean – Parklands	qualifier.everyone.royally
	Nanpean -Cul-Rian	digests.driving.breeding
	Nanpean – Shop, St Georges Road	book.provoking.jazz
	St Stephen – Creakavose/Trethosa Road	denser.prepped.acids
	St Stephen – PC Office car park, Fore Street	connector.blissful.stir
	Stepaside – Footpath	presenter.paddle.libraries
	Whitemoor- Crown Road	pampering.screamed.sunshine

Section 5: Local Hazards

5.1   Main local risks or hazards most likely to result in plan activation

 

For ANY event –

1. Is there an immediate risk to life? If YES, Call 999.
2. Alert Cornwall Council Emergency Management Team if you intend to activate the plan (3.1).
3. Contact the Emergency Coordination team via the communication tree (3.2).
4. Consider opening a Community Emergency Hub (4.1).

 

No.	Emergency Type	Description / Potential Impact	Actions to Be Taken
1	Severe weather	Storms, high winds, heavy rain, snow, ice, or freezing conditions causing damage, blocked roads, power cuts, and isolation.	Monitor weather warnings; share safety advice with residents; report fallen trees and hazards; identify and check on vulnerable residents; support access to grit, salt, or emergency supplies where possible.
2	Flooding	Flooding from rainfall, surface water, drainage failure, or watercourses affecting homes, roads, and utilities.	Monitor flood alerts; advise residents on flood protection and safety; identify vulnerable households; liaise with flood authorities; assist with distributing information on evacuation or rest centres if required.
3	Heatwave and drought	Extreme heat affecting vulnerable residents; drought increasing fire risk and pressure on water supply.	Share heat health advice; encourage hydration and cooling measures; check on vulnerable residents; support water-saving messages; report water supply issues.
4	Wildfire or grass fire	Fires spreading rapidly during hot and dry conditions, threatening property, roads, and safety.	Report fires immediately; advise residents to avoid affected areas; support emergency services with local information; assist with communications regarding road closures or evacuation advice.
5	Major fire	Fire affecting homes, businesses, or community buildings causing displacement and service disruption.	Support emergency service response with local knowledge; help disseminate information to residents; identify potential temporary shelter or welfare support needs.
6	Utility failure	Loss of electricity, water, gas, telecommunications, or broadband impacting daily life and vulnerable residents.	Report outages to providers; share updates with residents; identify those reliant on utilities for medical needs; support access to warming, water, or information points where possible.
7	Transport disruption	Blocked roads, collisions, flooding, snow, or fuel shortages isolating parts of the parish.	Report obstructions; share diversion and safety information; assist vulnerable residents who may be isolated; coordinate with relevant authorities where required.
8	Public health emergency	Pandemic or infectious disease outbreak affecting services, staffing, and resident welfare.	Share official public health guidance; support vulnerable or isolated residents; assist with community support coordination; promote hygiene and infection control messages.
9	Hazardous substance or environmental incident	Incidents involving chemicals, fuel, smoke, or contaminated water posing health and environmental risks.	Follow emergency service advice; share clear safety instructions with residents; advise avoidance or shelter-in-place where required; report concerns promptly.
10	Failure or loss of key premises	Loss of access to important community buildings affecting coordination or places of safety.	Identify alternative venues; support continuity of information sharing; liaise with partners to maintain emergency coordination and community support.
11	Communication or IT failure	Failure of phone, internet, or IT systems reducing ability to communicate effectively.	Use alternative communication methods (noticeboards, social media, local contacts); maintain manual records where needed; relay key information through available channels.

DISCLAIMER – This is not designed to be an exhaustive list but is provided in this plan to identify risks or hazards that the community feels are most likely to occur resulting in the plan being activated.

 

 

 

6: Community Flood Plan 

 Community  OR Group: St Stephen in Brannel Parish Council

Floodline Quickdial Number: 03459 881 188

Which Environment Agency flood warnings are you registered to receive? Sign up:  https://www.gov.uk/get-flood-warnings
You could also sign up to MET office weather warnings.

 

Flood Warning Triggers

e.g. Spring high tide forecasted, heavy rain and/ or storm. Environment Agency alerts and MET Office weather warnings.

 

 6.1 Roles and responsibilities of the Group

During a flood incident, the Coordinator/Deputy Coordinator should:

• Inform Cornwall Council Emergency Management that the plan has been activated.
• Contact the Community Volunteers to stand up the Group.
• Warn the wider community via, Website, social media or face to face.
• Nominate Community Emergency Hub Points if necessary.
• Upon arrival of the emergency services, the coordinator should make themselves known, provide them with a copy of the Flood Plan and be available to provide local knowledge.
• Collate and record information from the volunteers.

 

During a flood incident, the volunteers and all members of the Community Emergency Plan should-

• Help relay information to the community, for example to pass on the flood warnings or information on road closures.
• Collect information about the flood and its impacts so that this can be passed on to the relevant authorities. This can help with any subsequent investigations and with planning to reduce future flood risk.
• Record information and actions taken on the logging sheet.

 

During a flood incident, it is important that the Volunteers:

• Always follow guidance from the emergency services and authorities.
• Stay out of the water, prioritise safety and do not put themselves or others at risk.
• Do not attempt to deal with potentially difficult people or situations but simply report them to the relevant authorities.

 

 6.2 Locations at risk of flooding and local flood actions

 

Area Number	Location of Risk	Trigger	Action
1	Coombe	See section 6
2	Foxhole	See section 6
3	High Street	See section 6
4	Lanjeth	See section 6
5	Nanpean	See section 6
6	St Stephen	See section 6
7	Treviscoe	See section 6
8	Whitemoor	See section 6

 

 6.3 After a Flood

Help for residents

Residents and businesses are encouraged to:

• Take photos before the clean up as they may need to rely on them for insurance claims.
• Ask their insurer before discarding items that can’t be cleaned, as they may want to make a claim for the items.

After a flood, residents should be signposted to the following for support:

1. Get help after a flood (Environment Agency): https://www.gov.uk/after-flood
2. Support for flood victims (British Disaster Management Association): https://bdma.org.uk/
3. Cornwall Community Flood Forum: https://www.cornwallcommunityfloodforum.org.uk/
4. Cornwall Council: Recovering the community after an emergency – Cornwall Council

7: Toolbox

7.1 Logging Sheet

It is important to record information during an emergency. Completing a logging sheet is an easy way to ensure information is not lost. It can also help support/justify any decisions or actions taken.

Date	Time	Name	Information/Decision/Action

 

7.2 First Meeting Briefing/ Agenda?

Item	Details / Guidance
1. Confirm Safety	Ensure all expected attendees are safe and accounted for. Check Community Emergency Hub is safe for use.
2. Nominate Chair / Minute Taker	Appoint one person to lead, another to take notes.
3. Situation Report (SitRep)	Brief summary of what is known: • What has happened/ expected to happen? • Who is potentially/ has been affected? • What is the current impact, if applicable?
4. Initial Priorities	Agree urgent actions: • Welfare checks • Communication / Communication zones • Shelter or support • Contact with emergency services
5. Assign Roles	Allocate tasks (e.g. site checks, comms, volunteer coordination)
6. Volunteer Deployment	Identify which volunteers are available and where they are needed
7. Community Emergency Hub Decision	Is it needed? Is the venue safe and available?
8. Communication Plan	Agree how and when to send updates. Note any outages or limitations.
9. Log Keeping	Ensure someone is logging all actions
10. Set Next Check-In/ battle rhythm	Agree when the team will reconvene or check back in.
11. Any Other Urgent Issues	Catch any missed points before closing the meeting

 

 7.3 Community Emergency Hub building details

See PDF for all details.

Section 8: Distribution list & review date:

Distribution List:

 

Name	Storage	CONTACT NUMBER	EMAIL ADDRESS
Cornwall Council Emergency Management Team	Available on Website to download.		emergencymanagement@cornwall.gov.uk
Environment Agency	Available on Website to download.	0800 807060
Cornwall Community Flood Forum	Available on Website to download.	07768278579	EmmaN@volunteercornwall.org.uk   AmyR@volunteercornwall.org.uk
Linda Ranger	Hard copy – Office/Home Electronic copy on system	07776 524 220	clerk@ststepheninbrannel-pc.gov.uk
Ruth Mills	Hard copy – Office/Home Electronic copy on system	07776 524229	office@ststepheninbrannel-pc.gov.uk
Simon Newland	Hard copy – Office/Home Electronic copy on system	07549 938 971	burial@ststepheninbrannel-pc.gov.uk
Cllr Julie Broad	Hard copy – Office/Home Electronic copy on system	01726 823 808	julie.broad@ststepheninbrannel-pc.gov.uk
Cllr David Coles	Hard copy – Office/Home Electronic copy on system	07484 692 901	david.coles@ststepheninbrannel-pc.gov.uk

 

 Plan review date:

This plan is to be reviewed on:   

 

NOT LATER THAN 12 MONTHS AFTER DATE AGREED OF PLAN or AFTER AN INCIDENT

Section 9: Acknowledgements and disclaimer

Acknowledgement

This Draft Template has been prepared by Cornwall Council Emergency Management and Cornwall Community Flood Forum.

The information contained in this document is for guidance only.

It is acknowledged and accepted that Cornwall Council will not be liable, either under this Guidance or otherwise, for any actions or omissions of any community groups or volunteers in an emergency situation. The suitability of the application of this Guidance to the emergency situation shall be entirely for the determination of the communities themselves.  This Guidance does not constitute legal advice in relation to emergency planning.